Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage
[Lareau, William]

Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen™, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.

Contents:

What is Office Kaizen and What Does it Do
Surface Wastes...The Silent Killers
Leadership Waste and the Executive Challenge
Getting Human Nature on Your Side
The Concept of SLIM-IT and the Structure of Change
The Lean Daily Management System
Mentoring and Training
The KCG 20 Keys Approach
How to Integrate Office Kaizen with "Big Name" Tools and Approaches
The Lens for Focus: Metrics
The Realities of Implementation