Mapping Work Processes
[Dianne Galloway]

OVER 40,000 COPIES IN PRINT! This best-seller shows how to create flowcharts, which are proven to help improve any work process. Detailed exercises teach anyone how to chart and document processes, understand them, and make improvements from them. This hands-on, step-by-step workbook includes instructions on how to document work processes-a requirement for ISO 9000 registration.

Benefits:

Use the checklists to select the process to map.Create a detailed flowchart of your process.

Contents:

Introduction to Mapping
Select the Process
Define the Process
Chart the Primary Process
Chart Inspection Points
Develop Inspection Standards
Draw Lines and Arrows
Chart Inputs and Suppliers
Chart Subprocesses
Plan Future Activities