Upravljanje odnosima s kupcima

Ime izdanja+	Autor	Cijena	Kupi
Advanced QFD Applications	Advanced QFD Applications	264Kn
Analysis of Customer Satisfaction Data	Derek Allen and Tanniru R. Rao	396Kn
Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty	Bob E. Hayes	429Kn
Competing for Customers and Winning with Value	R. Eric Reidenbach and Reginald W. Goeke	297Kn
Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed	Lawton, Robin L.	297Kn
Customer Satisfaction Measurement Simplified: A Step-by-Step Gui	Sheila Kessler	231Kn
Customer Satisfaction Research Management	Derek Allen	396Kn
Customer Satisfaction Toolkit for ISO 9001:2000	Sheila Kessler	198Kn
Developing New Services	Caroline Fisher and James Schutta	297Kn
Improving Your Measurement of Customer Satisfaction	Terry G. Vavra	297Kn
Linking Customer and Employee Satisfaction to the Bottom Line	Derek Allen and Morris Wilburn	396Kn
Managing the Customer Experience: A Measurement-Based Approach	Wilburn, Morris	297Kn
Measuring and Managing Customer Satisfaction: Going for the Gold	Sheila Kessler	231Kn
Measuring Customer Satisfaction	Bob E. Hayes	277Kn
Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods	Bob E. Hayes	350Kn
Online Customer Care	Cusack, Michael	330Kn
Quality Problem Solving	Smith, Gerald F.	297Kn
Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance	Sheldon D. Goldstein	277Kn
The Customer Care and Contact Center Handbook		299Kn

Prikazujem 1 do 19 (od 19 izdanja)

Rezultati: 1

Košarica

0 izdanja

Recenzije

Trenutno nema recenzije izdanja

Jezici

Valute